Lack of boiling

I visited an Italian restaurant "Sakuragumi" situated in Ako cape that is the most Western side of Hyogo Pref. yesterday. As a matter of regret, the Spaghetti served at that time spoiled our table, because the lack of boiling period of time resulted in a unpleasant table. The reason for apology by the staff was too poor to satisfy our complaint, in Italy the same, hard and sticky to the tooth? Anyway, that was not an indispensable place to visit with much expenses and I determined that never come there again. In addition, we did not recommend any love and passion on the dishes those are most important to be expressed. Any business should be done from the bottom of heart.